Contact Us

Contact us anywhere, any time! Email is ideal for most communications but sometimes the personal touch is needed. Our phone and VoIP Support Hours are for those times. In the rare case of an emergency, email is the surest and fastest method of reaching us, even when we aren't in the office.

Support Hours

1:00 - 5:00 p.m. Tuesday, Wednesday, Thursday, Friday
Closed 3:00 - 4:00 p.m. every day, all day Mondays
There is no phone or VoIP support available except above.
Current time: Friday 4:28 pm EDT.

Contact Information

VoIP via Skype.com*: zerocattle
Phone: 1-519-585-0501

* Skype.com is a free application for the most up-to-date version XP/OSX/Linux. It requires a headset or microphone and headphones.

Mailing Address

Suzanne Carter-Jackson, Sole Proprietor
Zero Cattle
25 Layton Street
Kitchener ON N2B 1H1
Canada

Project Management

Zero Cattle Client Section for your project communications, milestones and to-dos (if you don't have your login, please contact me).

Zero Cattle's Strongspace File Storage for large files (if you don't have your login, please contact me).

Document Submission Guidelines

All content should be provided as plain text. If you want to send Word or PDF documents as well, you may, but a plain text version with any links marked simply with the address beside the word/phrase you want linked, is more than adequate for most content. Exceptions include large documents with specific formatting that are being converted to the web, or extremely specific marketing goals. If you're not sure, please ask.

Logo and Illustration Submission Guidelines

Please provide all logos in .eps format (v8), preferably vector. If vector formatting is not available, then the largest size possible is required. All illustrations should be provided in .ai format with all layers and objects preserved.

Photograph Submission Guidelines

Photographs should be large enough to edit and resize for consistent view (e.g. at least 800x600). Larger images are easily accomodated however smaller images, even for a headshot, will greatly reduce the quality and appearance of the final result. Please do not sharpen or compress images before sending them as this severely degrades image quality.

Streaming Media Submission Guidelines

All media files should be provided ready to upload. We do not edit video or audio files but we can convert them if needed to web-ready formats. If the media file is over 2M many email providers will not handle the file, please contact us for ftp upload information.